Custodial Quality Manager

Mascoutah, IL

Full Time

Quality Department

Experienced

Who we are:

At Challenge Unlimited, our vision is to become a national leader in providing employment services to people with disabilities that empower them to reach their full potential. We intentionally provide opportunities for individuals with disabilities which will assist them to live, work, and participate in the community.

Challenge Unlimited is driven by its core values: community, helpfulness, abilities, leadership, learning, ethics, innovation, growth, and effective outcomes. It is these values that have powered Challenge Unlimited to its success and has helped over 600 disabled individuals find meaningful work across all of our locations.

Summary

Reporting to the Director of Safety and Quality Assurance, the Quality Control Manager is responsible for overseeing quality at assigned worksite(s) where people who have different abilities work with integrated teams and receive work support and development as needed—achieving the highest level of independence possible. Responsible for quality functions related to janitorial services, grounds and/or landscaping as required by location. Oversees Quality Control instruction, inspection, and recordkeeping processes to ensure contract compliance. Assures that workers are aware of the contract requirements pertaining to the work performance by way of inspections and audits. Provides training, quality issue updates, support, and on-going feedback to site personnel. Ensures compliance with the Quality Manual and the Quality Control Plan. Ensures compliance with quality objectives and standards at assigned site(s).

Location:Scott Air Force Base, Mascoutah Illinois
Schedule: Full-Time
Days: Monday-Friday
Hours: 7am-3:30pm with Flexible to the jobs demands.
Pay: $19-$25 per hour. Determined by experience. + Benefits

Responsibilities

Lead all quality control activities for assigned contract sites, ensuring compliance with contract requirements, company standards, and customer expectations.
Conduct inspections, audits, and performance evaluations using established quality procedures and reporting requirements.
Monitor and analyze quality metrics, key performance indicators (KPIs), inspection results, and trends to identify opportunities for improvement.
Ensure compliance with the Quality Manual, Quality Control Plan, contract Statement of Work (SOW)/Performance Work Statement (PWS), and applicable regulations, including OSHA, FDA, DHS, and other governing agencies.
Facilitate monthly Management Review Board meetings and provide quality performance updates to leadership.
Communicate quality requirements, contract updates, and performance expectations to site personnel and management.
Support the development of quality objectives, performance standards, and customer satisfaction metrics.
Perform quality audits and inspections of janitorial, custodial, grounds maintenance, and landscaping operations to verify compliance and service excellence.
Evaluate employee competencies, performance, quality awareness, and adherence to established procedures.
Ensure all inspections, audit findings, corrective actions, and supporting documentation are accurately maintained within the Quality Management System (QMS).
Issue and track Non-Conformance Reports (NCRs) through corrective action and resolution.
Identify operational risks, process improvements, and potential instances of fraud, waste, abuse, or noncompliance.
Assist with investigations, root-cause analyses, risk assessments, and continuous improvement initiatives.
Build and maintain strong relationships with customers, contracting representatives, subcontractors, vendors, and site occupants.
Serve as the primary quality resource for contract stakeholders, responding promptly to concerns and quality-related issues.
Investigate customer complaints, implement corrective actions, monitor trends, and recommend process improvements to enhance service delivery.
Prepare and present quality performance reports and participate in customer meetings as required.

Provide leadership, coaching, and training to site management and employees to promote a culture of quality, accountability, safety, and continuous improvement.
Establish clear performance expectations and provide ongoing feedback to support employee development and operational effectiveness.
Partner with operational leadership to implement quality systems, policies, procedures, and best practices.
Foster an inclusive work environment that supports employees of all abilities while advancing the organization's mission and values.

Qualifications
Education: High School Diploma or G.E.D required. Preferred: 2 years of college.
Experience: 3+ years’ work experience in contract specialty area (i.e., grounds maintenance field, landscaping, construction; janitorial, housekeeping; food service). Quality control and supervisory experience preferred. Requires problem solving, time management, and attention to detail skills
Certifications/Licenses: For Grounds: 30-Hour OSHA Construction Certification or higher (completed within 30 days of employment). Spray applicator license helpful, but not required. For Custodial in MO: MO Class E License.
Computer Skills: Proficient with Microsoft Excel, Word, PowerPoint, and Outlook
Background Checks: Must pass criminal background check, various State and Federal Registry checks, pass credit history check, and DCFS Abuse and Neglect Tracking System check.
Driving: Must pass driving history check and Company policy criteria. Must maintain a valid driver’s license and be 21 or older to drive. Company travel using a personal insured vehicle is required.

Benefits

Life Insurance
Medical with Rx& Vision
Dental
Short-Term Disability
Paid Time Off: Holidays, Vacation and Sick Days
401K
Funeral Leave

Physical Demands
Sitting: Occasionally sitting in the normal course of office-sedentary type work.
Standing: Frequently standing, walking, bending, squatting, reaching, and twisting to inspect grounds and interact with work crew.
Hearing, Speaking: Frequently listens and speaks with managers, clients, and employees to communicate instructions, exchange feedback, conduct meetings and communicate regarding contracts.
Seeing: Continually visually alert to monitor employee and client actions, work with computer systems, documents, and reports and to drive in the course of work
Handling: Frequently using hands in typing, calculating, filing, phone and other office equipment use.
Movement:Occasionally bending, reaching, and twisting; occasionally climbing stairs and/or ladders squatting, and kneeling inspect buildings or work with Customer representative.
Lifting: Occasionally lifting, carrying, and pushing or pulling up to 10 pounds in the normal course of office work.

EOE Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability or protected veteran status.

Apply for this position

Required*

First Name*

Last Name*

Email Address*

Phone*

Address*

Resume*

We've received your resume. Click here to update it.

Attach resume or Paste resume

Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file

I certify that answers given herein are true and complete to the best of my knowledge. No requested information has been concealed. I authorize the Company to investigate all statements contained in this application for employment as may be deemed necessary on arriving at an employment decision. I authorize the Company to contact any Company or individual it deems appropriate to investigate my employment history, character, and qualifications, and I give my full and complete consent to their revealing any and all information they wish as a result of this investigation. In addition, I hereby waive my right to bring cause of action against these individuals for defamation, invasion of privacy, or any other reason because of their statements. If any information I have provided is untrue, or if I have concealed material information, I understand that this will constitute cause for the denial of employment or immediate dismissal. I understand that neither the completion of this application nor any other part of my consideration for employment establishes any obligation for the Company to hire me. If I am hired, I understand that either the Company or I can terminate my employment at any time and for any reason, with or without cause and without prior notice. I understand that no representative of the Company has the authority to make any assurance to the contrary*

Do you have a valid driver's license?*

Are you at least 21 years or older?*

The highest level of education completed is?*

Do you have at least 3+ years’ work experience in contract specialty area (i.e., grounds maintenance field, landscaping, construction; janitorial, housekeeping; food service?*

This position is Monday-Friday 7am-3:30pm but there are duties that will require you to work outside of these hours for inspections, audits, etc. This job is flexible to the jobs demands due to having schedules across mutiple shifts.
Are you comfortable with a flexible schedule?*

Are you currently employed?*

Are there any days or hours that you would be unable to work or unwilling to work? If yes, please specify*

Are you able to perform the essential functions of the job for which you are applying, with or without a reasonable accommodation?*

Do you have any relatives currently living or working at one of our program sites? If yes, please specify*

Have you ever served in the military? If yes, please provide service branch, date entered, and date separated*

Have you ever worked for AOS Staffing, Challenge Unlimited, Residential Options, or Project CU Before? Yes, please provide date and job title*

How did you hear about our job opportunity?*

Are you eligible to work in the U.S?*

If presently employed, may we contact your present employer for a reference?*

The following questions are entirely optional.

Invitation for Job Applicants to Self-Identify as a U.S. Veteran

A “disabled veteran” is one of the following:
- a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or
- a person who was discharged or released from active duty because of a service-connected disability.
A “recently separated veteran” means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
An “active duty wartime or campaign badge veteran” means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
An “Armed forces service medal veteran” means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Veteran status

I IDENTIFY AS ONE OR MORE OF THE CLASSIFICATIONS OF PROTECTED VETERAN LISTED ABOVE
I AM NOT A PROTECTED VETERAN
I DON’T WISH TO ANSWER

Voluntary Self-Identification of Disability

Voluntary Self-Identification of Disability Form CC-305
OMB Control Number 1250-0005
Expires 07/31/2029

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

Alcohol or other substance use disorder (not currently using drugs illegally)
Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
Blind or low vision
Cancer (past or present)
Cardiovascular or heart disease
Celiac disease
Cerebral palsy
Deaf or serious difficulty hearing
Diabetes
Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
Epilepsy or other seizure disorder
Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
Intellectual or developmental disability
Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
Missing limbs or partially missing limbs
Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
Partial or complete paralysis (any cause)
Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
Short stature (dwarfism)
Traumatic brain injury

Please check one of the boxes below:

YES, I HAVE A DISABILITY, OR HAVE HAD ONE IN THE PAST NO, I DO NOT HAVE A DISABILITY AND HAVE NOT HAD ONE IN THE PAST I DO NOT WANT TO ANSWER

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

You must enter your name and date
Name	Date

Human Check*

Submit Application

Thanks for visiting our Career Page. Please review our open positions and apply to the positions that match your qualifications.

Custodial Quality Manager

Apply for this position