Challenge Unlimited Inc

Custodial Quality Control Specialist

Quality&Safety Department - Kansas City, MO - Full Time

Who we are:

At Challenge Unlimited, our vision is to become a national leader in providing employment services to people with disabilities that empower them to reach their full potential. We intentionally provide opportunities for individuals with disabilities which will assist them to live, work, and participate in the community.

Challenge Unlimited is driven by its core values: community, helpfulness, abilities, leadership, learning, ethics, innovation, growth, and effective outcomes. It is these values that have powered Challenge Unlimited to its success and has helped over 600 disabled individuals find meaningful work across all of our locations.

Position Summary:

We are currently hiring a Quality Control Specialist at The Richard Bolling Federal Building  in Kansas City, Missouri . 
Schedule: Monday-Friday 
Shift: Full-Time 
Hours: 6am-2:30pm, 10am-6pm, 11am-7pm, 3pm-11pm, 4pm-12am  Flexible to the Jobs Demands 
Salary:$24.71 per hour + Benefits! 


Summary: 

Reporting to the Director of Safety and Quality Assurance, the Quality Control Specialist is responsible for overseeing quality at assigned worksite(s) where people who have different abilities work with integrated teams and receive work support and development as needed—achieving the highest level of independence possible.

The Quality Inspector ensures custodial services are performed in full compliance with the Performance Work Statement (PWS), GSA standards, sustainability requirements, safety regulations, and contract performance metrics. This role conducts routine and unscheduled inspections, documents deficiencies, verifies corrective actions, and supports continuous improvement of cleaning operations throughout the facility. The inspector acts as the on-site quality authority ensuring work meets required cleanliness, sanitation, safety, and environmental standards

Typical Duties:

  • Facility Inspections — Inspect offices, restrooms, corridors, entrances, floors, windows, waste areas, and exterior entry points. Verify compliance with cleaning, disinfecting, sanitizing, floor care, carpet care, restroom sanitation, window cleaning, and waste removal standards.

  • Regulatory & Safety Compliance — Ensure adherence to OSHA, SDS, EPA green cleaning standards, sustainable product use, infection control practices, chemical handling requirements, and equipment safety. Support government inspections and coordinate with COR/facility representatives.

  • Quality Documentation — Document deficiencies, track trends, verify corrective actions, and support performance reporting. Enter all QC inspections into the QMS database and audit systems for accuracy and integrity.

  • Floor & Restroom Quality Oversight — Inspect floor maintenance (stripping, waxing, buffing, extraction, spot cleaning, ADA‑safe surfaces). Confirm restroom disinfection, fixture condition, dispenser operation, and odor control.

  • Waste & Environmental Standards — Verify proper trash, recycling, and compost handling procedures, container cleanliness, and environmental compliance.

  • Contract Compliance & Communication — Moderate monthly Management Review Board meetings. Relay contract updates to workers and leadership. Assist in establishing metrics and managing customer expectations to ensure PWS/SOW compliance.

  • Team Observation & Support — Observe crew performance, report quality and safety issues, evaluate competencies, and support continuous improvement. Mentor staff, reinforce policies, and promote a positive, accountable work culture.

  • Non‑Conformance & Investigations — Issue and track Non‑Conformance Reports. Identify fraud, waste, and abuse. Participate in investigations using audit techniques and maintain regulatory oversight.

  • Customer & Contractor Relations — Build professional partnerships with contracting representatives, subcontractors, vendors, and site occupants. Investigate complaints, recommend corrective actions, and support trend analysis and continuous improvement.

  • Contract Knowledge & Risk Management — Maintain thorough understanding of the contract SOW, materials, and equipment. Manage quality control activities per QA standards, company procedures, client specifications, and contract requirements. Assist with generic and project‑specific risk assessments.

 

Minimum Qualifications:

  • Education: High school diploma or G.E.D required. 
  • Experience: Work experience in Custodial, Janitorial, housekeeping, or hospital sanitation required. Quality  control or quality assurance experience preferred. 
  • Computer Skills: Proficient with OFFICE 365 Suite / Microsoft Excel, Word, PowerPoint, and Outlook a plus
  • Background Checks: Pass federal and state background checks. Pass child abuse and neglect background checks. Pass GSA Federal background check. 

Benefits

  • Health Care Plan (Medical, Dental & Vision)
  • Life Insurance (Basic & AD&D)
  • 401(k) Plan
  • Paid Time Off (Vacation, Sick, & Holidays)
  • Short Term Disability 
  • Mileage Reimbursement 

EOE Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability or protected veteran status.

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