Supervisor - Floor Care Custodial

Kansas City, MO
Full Time
Operations
Mid Level
Who we are:

At Challenge Unlimited, our vision is to become a national leader in providing employment services to people with disabilities that empower them to reach their full potential. We intentionally provide opportunities for individuals with disabilities which will assist them to live, work, and participate in the community.

Challenge Unlimited is driven by its core values: community, helpfulness, abilities, leadership, learning, ethics, innovation, growth, and effective outcomes. It is these values that have powered Challenge Unlimited to its success and has helped over 600 disabled individuals find meaningful work across all of our locations.


Position Summary:
Reporting to the Project Manager or Assistant Project Manager, the Supervisor is responsible for supervising work-related opportunities for people who have different abilities to work with integrated teams and receive work support and development as needed—achieving the highest level of independence possible.

Supervises employees and clients in the performance of janitorial floor care duties at the assigned site; may be assigned to assist crew with completing required tasks. Back-up/alternate point of contact with site contract management. Provides training, support, and on-going feedback to all workers on job duties, proper procedures, and areas for improvement, with a special focus on safety and company culture. Assists with completion of semiannual assessments and performance evaluations for the department as assigned. Other duties may include scheduling, training, disciplining, and/or processing timekeeping for workers. Ensures work and safety procedures are followed with a special focus on Company culture. Ensures quality and customer satisfaction at the site.
  • Schedule: Monday - Friday, 3:00pm - 11:30pm
  • Pay rate: $21.47
  • Location: Richard Bolling Federal Building

Job Responsibilities: 
  • Performance Management: Ensure work is performed in accordance with the contract’s statement of work and in compliance with Company policies and procedures, applicable laws and regulations, customer requirements, and quality and safety standards. Provide a safe environment for all workers and customers. Follow and enforce OSHA (Occupational Safety and Health Administration) regulations. Complete incident and/or accident reports in accordance with Company policies. Take preventative and corrective action as needed. Conduct safety training, inspections, and ensure workers utilize Personal Protective Equipment (PPE) as required. Develop, modify, and complete contract paperwork as needed and/or required. Support PM (Project Manager) in all needed tasks
  • Janitorial Support: Assist crew in completing contract required tasks. Sweep, vacuum, dust mop, wet mop, scrub, strip, restore, buff, and wax floors, clean carpets. Clean and maintain hard surface floors using various kinds of power equipment and cleaning solutions.
  • Quality Assurance: Maintain quality standards. Complete regular inspections. Promptly correct any deficiencies and rectify any customer complaints. Transport crew to and from cleaning locations as needed. Relay pertinent information to workers and PM about any updates or changes to the contract in a timely, accurate manner.
  • Inventory Support: Maintain inventory of supplies and equipment and assuring proper use of company resources. Obtain tools necessary for the job to be completed. Inform the Project Manager of any needs which cannot be satisfied with current equipment and supplies. Advise Project Manager in a timely fashion as additional supplies are needed. Maintain equipment by performing preventative and minor maintenance. Responsible for assuring proper use of company resources including cell phones, vehicles, and cleaning equipment.
  • Effective Leadership: Supervise assigned positions, ensuring work is performed according to the contract’s statement of work, company policies, and procedures. Meeting the needs of clients and staff while fulfilling contract obligations. Apply techniques for working with individuals with disabilities in the workplace. Support crew members by providing timely and thorough training and feedback. Create schedule and task responsibilities for the crew daily. Oversee new worker training and ongoing training for all members of the crew. Work with a team to help them develop job skills and work/behavior skills which may help them achieve the highest level of independence possible. Assists with completion of semiannual client assessments as assigned. Communicate client, employee, and customer issues to Project Manager, make recommendations for correction and/or discipline, and implement feedback for improvement. Encourage effective outcomes and accountability. Communicate job expectations; motivate, coach, and counsel employees with special focus on safety, quality, and customer service. Build an effective company culture that embodies our Company values to achieve optimum performance levels and achieve goals and objectives.
Position Qualifications: 
  • Education: High School Diploma or G.E.D.
  • Experience: A minimum of 2 years of floor care experience including stripping, buffing, scrubbing, waxing floors, and operating equipment including propane and electric buffers, scrubbers, and chemicals. Past work experience in janitorial helpful but not required. At least 1 year in a supervisory or training role. Solid oral and written communication skills required.
  • Certifications/Licenses: Driver’s License (regular in IL, WI, OH, SC; Class E in MO)
  • Pre-Employment Tests: Excel, Word
  • Computer Skills: Basic Microsoft Excel, Word, and Outlook
  • Background Checks:
    • Must pass criminal background check.
    • Must pass various State and Federal registry checks.
    • Must pass DCFS Abuse and Neglect Tracking System check.
  • Driving: Must pass driving history check and Company policy criteria. Must maintain valid driver’s license and be 21 or older to drive. Driving is required in most jobs, except for some positions as approved by the Vice President of Operations. Company travel using personally insured vehicle may be required. (based on site)
Benefits:
  • Health Care Plan (Medical, Dental & Vision)
  • Life Insurance (Basic & AD&D)
  • 401(k) Plan
  • Paid Time Off (Vacation, Sick, & Holidays)
  • Short Term Disability 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, or protected veteran status. 
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